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Privacy Policy

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Privacy Policy and GDPR Information

RASTIO online store

This privacy policy describes how we collect, process and protect your personal data when you use the RASTIO online store (hereinafter referred to as the " e-shop ").

Protecting your privacy is a priority for us. When processing personal data, we are guided by Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter referred to as " GDPR ") and relevant Slovak legislation.

I. E-shop operator

The controller who determined the purposes and means of processing your personal data is:

  • Business name: Enora sro
  • Registered office: Št. Nábrežie 14, 052 01 Spišská Nová Ves, SLOVAKIA
  • ID: 46861297
  • Tax ID / VAT ID: SK2023612965
  • Registration: Commercial Register Košice, section Sro
  • Insert number 30780/V
  • Email: [email protected]

II. What personal data do we collect and why?

In order to deliver the purchased Excel templates to you and provide quality services, we only process the personal data that is necessary.

  1. Making a purchase and processing an order (Purchase Agreement):
    • Data scope: Name, surname, e-mail address, billing address (street, city, postal code, country), or company ID, VAT number and VAT number (if you are purchasing as a company/entrepreneur).
    • Purpose: Issuing tax documents (invoices), recording orders and delivering digital content (sending a link to download files).

    • Legal basis: Performance of the contract (Article 6(1)(b) GDPR) and compliance with legal obligations – accounting (Article 6(1)(c) GDPR).

  2. Customer support and communication:
  • Data scope: Name, email, content of your message.
    • Purpose: Handling your questions, complaints, or technical support for templates.

    • Legal basis: Legitimate interest in handling customer requests (Article 6(1)(f) GDPR) or pre-contractual relationships.


  1. Marketing communication (Newsletter / Offers):
    • Data scope: Email address, name.
    • Purpose: Sending information about new Excel templates, business tips, and discounts.

    • Legal basis: Consent of the data subject (Article 6(1)(a) GDPR). You can withdraw your consent at any time by clicking on the unsubscribe link in the email.


III. Who has access to your data (Recipients)?

Your personal data is safe with us. We do not sell or provide it to third parties, except for verified partners who help us operate the e-shop:

  • Payment gateway providers: (e.g. Stripe, ComGate, GoPay, etc.) – for secure processing of card/transfer payments.
  • Web hosting and e-shop service providers: for the technical operation of the site.
  • Accounting firm/software: in case of legal obligation to record tax documents.

  • Public authorities: if we are required to do so by law (e.g. the Tax Administration of the Slovak Republic).

IV. Data retention period

We only keep your personal data for as long as necessary:

  • Accounting and tax documents (invoices): In accordance with the Accounting Act, we retain invoices containing your data for 10 years following the year to which they relate.
  • Order data (without invoicing obligation): For the duration of the warranty period or complaint resolution.

  • Marketing purposes: Until consent is revoked, but no longer than 5 years from the date of consent.

V. Your rights under GDPR

As a data subject, you have the following rights in relation to your personal data:

  1. Right of access: You have the right to know what data we process about you, for what purpose and to whom we provide it.
  2. Right to rectification: If your data is out of date or incorrect, you have the right to request its correction.
  3. Right to erasure ("right to be forgotten"): You can request the deletion of data if it is no longer necessary for the purpose for which it was collected (this does not apply to data that we are legally required to retain, e.g. invoices).
  4. Right to restriction of processing: You can request that we temporarily restrict the processing of your data.
  5. Right to portability: You have the right to receive your data in a structured, commonly used format.
  6. Right to object: You may object at any time to the processing of your data based on legitimate interest or for direct marketing purposes.

  7. Right to file a complaint: If you feel that we are handling your data in violation of the law, you have the right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic (Hraničná 12, 827 99 Bratislava).

You can exercise your rights by sending an email to our contact address:

[email protected]

VI. Use of Cookies

Our e-shop, like most websites, uses cookies .

  • Necessary cookies: These are necessary for the proper functioning of the e-shop (e.g. maintaining the contents of the shopping cart, completing the shopping process). Without them, the e-shop would not be able to function.

  • Analytical and marketing cookies: They help us understand how visitors use the website so that we can continuously improve it (we use, for example, Google Analytics). We ask for your consent to store them via the cookie bar when you first visit the website.

VII. Final provisions

  1. This Privacy Policy is valid and effective as of

    1.10.2026.

  2. The operator reserves the right to change these principles at any time if legislation or the way the e-shop operates changes. The current version will always be published on this website.