Terms and conditions

GENERAL TERMS AND CONDITIONS (GTC)

RASTIO online store

I. Basic provisions

1. These general terms and conditions (hereinafter referred to as " GTC ") govern the rights and obligations between the seller and the buyer when purchasing digital content through the RASTIO online store (hereinafter referred to as the " e-shop ").

2. Seller:
   • Business name: Enora sro
   • Registered office: Št. Nábrežie 14, 052 01 Spišská Nová Ves, SLOVAKIA
   • ID: 46861297
   • Tax ID / VAT ID: SK2023612965
   • Registration: Commercial Register Košice, section Sro
   • Insert number 30780/V
   • Email: [email protected]
3. The buyer is a natural or legal person who places an order for digital content through the e-shop.

4. Digital content represents electronic files (especially in .xlsx, .xls, .pdf, etc. formats), such as invoice templates, delivery notes, warehouse records, and other documents offered in the e-shop.

II. Order and conclusion of the purchase contract

1. All presentations of digital content placed in the e-shop are of an informative nature and the seller is not obliged to conclude a purchase contract regarding this content.
2. The buyer places an order through the e-shop's web interface by selecting the desired digital product and filling out the order form.
3. Before sending the order, the buyer is allowed to check and change the data he entered in the order.

4. The purchase contract between the seller and the buyer is concluded upon delivery of the order confirmation (acceptance), which the seller sends to the buyer to the e-mail address specified in the order.

III. Prices and payment terms

1. Product prices are listed on the e-shop website, including all statutory taxes and fees (if the seller is a VAT payer).
2. The buyer can pay the price for digital content in the following ways:
   • Cashless payment by card via a payment gateway.
   • By bank transfer to the seller's account.
3. Due to the nature of the products (digital content), no postage or packaging costs are charged.

4. The buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account or when the payment is successfully processed through the payment gateway.

IV. Delivery conditions (Processing and making content available)

1. Digital content is delivered to the buyer exclusively electronically.
2. After successful payment processing, the buyer will be sent an email with a link to download the purchased file (or the attached file directly in the email), or the download will be made available to them in their user account on the e-shop.

3. Unless otherwise stated, delivery takes place immediately after payment of the purchase price (usually within a few minutes, no later than 24 hours).

V. Withdrawal from the contract (Common provision for digital content)

1. Consumer information: In accordance with applicable legislation (the Consumer Protection Act in Distance Selling), the consumer cannot withdraw from a contract whose subject matter is the delivery of digital content other than on a tangible medium , if its delivery began with the consumer's express consent and the consumer declared that he was duly informed that by expressing this consent he loses the right to withdraw from the contract.

2. By submitting the order and checking the relevant box before completing the purchase, the buyer expressly agrees to the commencement of the delivery of the digital content before the expiry of the withdrawal period and confirms that he/she has been informed of the loss of the right of withdrawal at the moment of delivery/making the digital content available.

VI. Copyright and Terms of Use (License)

1. All templates, tables, designs and texts available on the RASTIO e-shop are protected by copyright.

2. By purchasing a digital product, the buyer acquires a non-transferable, non-exclusive license for personal or business purposes .

3. The Buyer is NOT entitled to:
   • Resell, rent, donate or in any way distribute purchased templates (files) to third parties.
   • Publish templates freely on the internet or other platforms.
   • Pass off templates as your own work of authorship.

4. In the event of copyright infringement, the seller reserves the right to recover damages in accordance with applicable law.

VII. Rights arising from defective performance (Complaints)

1. The seller is responsible for ensuring that the digital content is free from defects upon receipt and is in accordance with the description provided in the e-shop.
2. Due to the nature of the products (Excel templates), the buyer is obliged to check before purchasing whether he has the software necessary to open and work with the files (e.g. Microsoft Excel, Google Sheets, PDF viewer). The inability to open the file due to the buyer's lack of software is not a reason for a complaint.
3. If the downloaded file has a technical defect (e.g. it is damaged, non-functional or does not contain the declared properties), the buyer has the right to file a complaint by sending an e-mail to: [email protected]

4. The seller will assess the complaint and, if justified, will deliver a corrected/new file free of charge within 30 days at the latest.

VIII. Personal data protection (GDPR)

1. The protection of the buyer's personal data is provided in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and relevant national legislation.

2. Detailed information on the processing of personal data is available in a separate document "Privacy Policy" on the e-shop website.

IX. Final provisions

1. These GTC apply as stated on the seller's website on the day the buyer sends the electronic order.
2. The Seller reserves the right to change these GTC. The change to the GTC does not apply to contracts already concluded.

3. Relationships not regulated by these GTC are governed by the relevant provisions of the Civil Code, the Commercial Code and the Consumer Protection Act of the Slovak Republic.

4. These GTC enter into force on 1 October 2026.